Important Customer Contact and Address Policy

Our customer database contains over 5000 contact, address and other entries and has to be properly managed by us to avoid conflicting, false, or duplicate information that may cause problems with product delivery, invoicing and communicating with our customers. Therefore, we enacted the following policy allowing us to better manage our relationship with our customers:

1.) We take the liberty to remove typos and to correct misspelled individual and clinic names from entries received through our website and shop portals. 
2.) We validate delivery addresses before shipping products which may causes delays if the delivery destination cannot be precisely identified requiring reconfirmation by the customer.
3.) Changing the entered company/organization name and or VAT or EIN Tax ID information is not allowed once transactional documents (e.g. invoices..) have been issued for the account. Please contact us directly for help. 
3.) We may also assign your clinic to internal groups and accounts that are part of larger organization we believe your clinic belongs too. These groups or accounts may become visible on invoices and other transactional documents. 
4.) And we take full responsibility for the consequences of the changes we make. 
5) We will promptly revert any unwanted changes in the displayed and printed name, contact, and address information upon customer request which may impede with out ability to do business with the customer. Please contact us for questions. 

12-Sept-2024 TJ Rev1

EXAMPLE: