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DexAssist

DexAssist

https://www.dextronix.com/web/image/product.template/4661/image_1920?unique=f097957
DexAssist offers additional technical support services for computer and IT related issues not caused by but related to CardioExplorer or VET-ECG software. Via Teamviewer, our experts will remotely assist you with the services you can choose from the menu below (or contact us to help you choose).  

Please note: DexAssist does not apply to troubleshooting or warranty related issues. Please create a Helpdesk ticket to get free support. DexAssist is not needed for Initial System Installation, User Training, and Onboarding, which are included for free with the original system purchase. 
Please select:

  • Remote Training Session: Individual or team training delivered remotely, tailored to suit your needs (new staff, refreshers, advanced features).
  • Database Migration: Remote transfer of the VET-ECG database software only to a new installation of the same software version (2.7.1 to 2.7.1 / 3.0.2 to 3.0.2).
  • Software Installation: Remote installation and configuration of purchased software on additional/new computers from original installation.
  • Device Replacement Pairing: Remote pairing and verification of replacement and warranty devices including a test recording. Up to 5 devices in one session.
  • System Update and Software Health Check: Includes remote updates to the latest supported version withing the same product family and a basic software health check (config review, test recordings). Requires remote computer access via either team viewer or zoom. Excludes general IT computer updating and maintenance. 
  • System Update & Software Multi-Station Health Check: Includes remote updates to the latest supported version withing the same product family and a basic software health check (config review, test recordings). Requires remote computer access via either team viewer or zoom. Excludes general IT computer updating and maintenance.  For more complex multi-workstation/telemetry setups.
  • PLEASE NOTE: All support is limited to computer with Microsoft Windows 11 and Apple MacOS Monterey 12, or higher.

$ 200,00 200.0 USD $ 200,00

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For Veterinary Use only, not for human use
 Stock items ship same business day with order received before 2pm PST.

Discounted expired options available in our Outlet!

Spécifications

Assist Plan-Type Remote Training Session, Database Migration, Software Installation, Device Replacement Pairing, System Update & Software Health Check, System Update & Software Multi-Station Health Check